Click and Collect

Click and Collect

Timberland Ireland (Mizenhead) Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store with no additional charge.

Once you have found the item(s) you would like to purchase simply add to your shopping bag and proceed to checkout; you will be given a list of delivery methods, choose Click & Collect from the options and indicate your preferred store for collection. Once the order is placed you will receive an email confirming your order is being processed. You will receive a second email to let you know that your order is ‘ready for collection’ Please allow 3-5 days for the ‘ready for collection’ email to be sent to you. Once this email is received you can then make your way to your chosen collection store and a staff member will be happy to retrieve your order. On the rare occasion that an item is not available we will contact you prior to your ‘ready for collection email’ to discuss your order and options.

If you fail to collect your order after 14 days we will contact you via email to arrange delivery or arrange to extend your hold time if needed.

Please bring the following documentation with you to our Click & Collect location in store:

  1. A copy of your ‘Ready for Collection’ email or show this document on phone or tablet.
  2. Photographic ID (a driving license, passport). If you are not collecting the goods in person, please let us know who you have nominated for collection on your behalf in a brief email to Customer Service – please provide your order number.

You can find the Click & Collect locations in each of our stores here.

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