Terms & Conditions

Terms & Conditions


In these Terms of Sale “Timberland”, “we” and “us” means the trader of the Products, that is the company Mizenhead Sales Ltd whose registered office is at Seafield industrial Estate, Bantry Co Cork Ireland Company Registration number 8289465H. We can be contacted as indicated in our Contact Us page. Our Customer Service is operated in Ireland. “You” means you the customer.

We do our best to ensure that the information about Products is accurate. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.

Also, the colours you see on your screen may depend on your computer system and settings, so we cannot guarantee that your computer will accurately display such colours.

We reserve the right to modify the information about Products displayed on our Site, including as regards prices, description, and availability.

When your Order is accepted by us, we send you an email confirming that all, or part, of the Products have been shipped (“Shipping Confirmation email”).

Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products shipped. Such a contract is composed by your Order our Order Receipt and Shipping Confirmation emails the then current Terms of Sale. No other terms and conditions shall apply.

Please also note that we cannot be held responsible for delays or failure to perform our obligations under these Terms of Sale if such delay or failure is caused by any circumstances beyond our reasonable control, including, for example, natural disasters, war, or civil disturbances, strikes, government intervention, failures of our supplier(s), failure by you to give us a correct information or to effect due payments. We will inform you of any such unforeseen events as soon as possible after they occur, and we will do our best to reduce their impact on our performance as reasonably possible. Should this interruption continue beyond a period of 2 weeks, you will be entitled to cancel the Order and get a refund.

Nothing in these Terms of Sale shall affect your statutory rights as a consumer, and nothing in these Terms of Sale shall exclude or limit any liability of Mizenhead that cannot be excluded or limited pursuant to the applicable law.

When Orders are not accepted

While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if:

  1. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address.
  2. we discover that there was an error on our Site relating to the Products you ordered, for example as regards the price or description displayed.
  3. the Products you ordered are unfortunately out of stock or no longer available, in such case a refund or an alternative product will be arranged depending on agreement between you and us.
  4. We have reasonable grounds to believe that you intend to resell the Products.

If we cannot accept your Order, we will contact you by email as soon as possible but in any case, no later than 30 days from the date of your Order. If we cannot accept your Order because of an error in the price and/or other information on our Site, we will refund you any money you may have already been charged for such Products.

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